How to send Messenger active messages through Portal

Through Blip, it is possible to send messages — of the Message Tags type — to the customer actively.

According to Messenger policy, companies must respond to user messages within the 24-hour window. Outside the standard message window, it is necessary to add the message tags, which allow you to send important and relevant updates.

Any message sent by the bot, after a period of 24 hours in relation to the last message sent by the client, is considered as Message tags. To learn more about the differences between a normal message and an active message click here.

To send a Message Tags (active message) it is necessary to ensure that the prerequisites below have already been satisfied:

1. Have a bot previously published on the Messenger channel
2. Have requested permission to schedule message. To do this, go to the Growth tab and click on Request.
   
   
3. Have received permission to schedule message. To confirm the permission, the Schedule Message button should appear on the Growth tab.
   
   

Sending an active message

To send a notification, access the Growth tab in the Schedule Message functionality, as shown in the previous image.

Filling the broadcast content

The presented functionality will allow the sending of different contents. You must choose the type of content you want. Below is an example using the text type:

Note: Each channel supports different content. Confirm that Facebook Messenger is in the list of channels supported by the feature.

Defining your audience

Finishing this first process, select the mailing list to which the message template in question will be sent.

Sending or scheduling the broadcast

Finally, select the type of message and send or schedule the message, as needed.

Receiving messages

Users that belong to the selected send list will receive the message sent.