How to send notifications through Blip Desk ready responses

First, any message sent by the bot, after a period of 24 hours in relation to the last message sent by the client, is considered a notification.

It is important to emphasize that notifications on WhatsApp are always associated with a Message Template, previously approved by WhatsApp itself.

To perform this task of sending a message template through ready-made responses, it is necessary to ensure that the prerequisites below have already been satisfied:

1. Have a bot previously published on the WhatsApp channel (only available to Business and Enterprise customers)
2. Have a Message Template created and approved by WhatsApp
   After creating and approving your Message Template you will have access to two values ​​NAMESPACE and NAME. These values ​​identify your Message Template and will be needed during the process.
3. Have balance available in your account for triggering notifications on WhatsApp (consult your plan support team to review the balance available in your account)

Sending ready response

The first step to accomplish this task is to create the ready-made response. Then, go to the Service tab in the ready answers functionality and click on the create category button.

Fill in the name of the category as you wish and click on the add reply button, the type of content used to send the message template in this functionality is dynamic content.

Populating dynamic content

In this type of content, fill in the three fields presented. Therefore, select the application / json value for the type field and for the content field fill in according to the code below adapting according to your message template.

{

    "type": "template",

    "template": {

      "namespace": "{NAMESPACE}",

      "name": "{NAME}",

      "language": {

                "policy": "deterministic",

                "code": "pt_BR"

        },

      "localizable_params": [

        {

          "default": "BlipPer"

        }

      ]

    }

 }

Replace the variables {NAMESPACE} and {NAME} in accordance with the corresponding values of the message template to be sent and, likewise, add or remove values in the localizable_params field.

To illustrate, suppose that your message template contains 3 placeholders, the first placeholder being the contact name, the second the current date and, finally, a content that you want to fill freely. For each placeholder there must be a corresponding object internal to the localizable_params array, the objects will be presented respectively. Observe the solution code below:

{

    "type": "template",

    "template": {

      "namespace": "{NAMESPACE}",

      "name": "{NAME}",

      "language": {

                "policy": "deterministic",

                "code": "pt_BR"

      },

      "localizable_params": [

        {

          "default": "${contact.name}"

        },

        {f

          "default": "${calendar.date}"

        },

        {

          "default": "My free fill"

        }

      ]

    }

 }

Finally, having satisfied the preconditions and previous steps, the sending of the message template through the ready-made responses' functionality will be available on Blip Desk.