How to use variables in response templates in Blip Desk

During the creation of a response template — preregistered messages to facilitate the work of the attendants at the Blip Desk —, it is possible to use variables to give more content to the content.

It is possible to use variables related to the contact being served and the attendant who is performing the service at the Blip Desk.

The contact variables that can be used are shown in the table below:

Variable Name	Description
contact.name	contact name
contact.address	contact address
contact.city	contact city
contact.email	contact email
contact.source	contact source
contact.phoneNumber	contact phone number
contact.photoUrl	contact photo URL
contact.cellPhoneNumber	contact cellphone number
contact.gender	contact gender
contact.timezone	contact timezone related to GMT.
contact.culture	contact future information (IETF format).
contact.extras	A generic JSON to store pairs of strings (keys and values).
contact.identity	contact identity. Format: name@domain.
contact.group	Indicates the name of the group to which the user belongs.

* Note: Some channels do not provide any contact information other than their identifier, defined by the {{contact.identity}} variable. Make sure your bot has already collected all the information you want to use.

The attendant variables, which can be used, are shown in the table below:

Variable Name	Description
agent.fullName	agent name
agent.email	agent email
agent.phoneNumber	agent phone number
agent.identity	agent identity. Format: name@domain.

Note: Make sure that the attendant has already filled in (on the Blip portal) all the information related to your account before using these variables.

Creating a response template with contact and attendant variables

Access the Service module of your bot and create a response template. In this example we will create a text response, but you can create responses with any type of content supported by the channel that your bot is using.

Before registering an answer it is necessary to create a category. To do this, click on the Create Category button and define a name for it. Create a response template now by defining a title and content.

From now on, the operator can use this answer within the Blip Desk.

Note that Blip changes the value of the variables before sending the message. In the image below we have an example of how the content reaches the end customer.