How to filter a ticket by ID Take Blip March 31, 2021 21:26 Updated In a service team routine, an important task assigned to the manager is the analysis of what was discussed in a specific service ticket. To facilitate the process of searching for service history, on the Blip portal, use the filter by ticket ID. Access the portal, choose your bot, select the Service module and click on the Service History option. Finally, use the Ticket ID filter option and enter the identifier you want to search for. Related articles How to download the history of a ticket How to close tickets How ticket distribution works How to connect to a personalized service channel How to define attendance rules in Blip Desk