How to close tickets

In a service team routine, an important task assigned to the manager is to finalize tickets according to the corporate business rule.

To facilitate the process of finalizing tickets, access the portal, choose your bot, select the Service module and click on the Monitoring option. See that at the bottom there are several items in red, these are the open tickets.

To close them, just click on each one, a window will open, at the top of the window click on ✔, finally, finish in the modal to end the service.

Close multiple tickets

It is noticeable that performing this process individually is something extremely repetitive and slow. In view of this, the Blip Close Multiple Tickets tool was created to facilitate this daily process, allowing you to close tickets in bulk.