How to expire the session of Builder users

A very common problem when developing a bot is ensuring that users are always at strategic points in the flow of a conversation. Therefore, in some specific contexts, it may be necessary to ensure that users who have not been interacting with your application for some time are sent to the starting point of the conversation.

By default, a user's session in Builder never expires, but you can change this behavior by setting a maximum session expiration time. In other words, users who do not interact with the bot for a longer time than that defined in the session time will be automatically sent to the beginning of the flow.

To do this, access the Builder, click on the Builder Settings button and click on the Session Expiration option. Set the maximum session time in seconds.