Policies
Data can be sent from your chatbots to a defined Webhook using Blip settings. With this setting active, any Messages, Event Tracking or Contacts generated by your chatbot will be sent to your Webho...
To activate Blip Desk as a service channel in your bot, simply access the service module - if it is not being displayed in the top menu, check the button [..] more modules. Within the service ...
As we know all the configuration of the service hours is done by executing a script, and considering all levels of user knowledge, in this article we will create a chatbot template that allows easy...
Introduction Attendant Selection and Prioritisation Ticket Prioritisation Ticket Sorting Transfer by attendant Introduction Blip Desk ticket distribution always tries to balance the workload am...
The user who created the bot — or anyone who has write access to the attendant module — can manage the attendants and their attendant queues. To manage the service queues, go to the Service module....
As already presented, a service rule defines how your bot directs human services among registered teams. In a complementary way, situations can occur where the desired guidance team does not have ...
For your agent to be launched on the RCS channel it is necessary to follow the guidelines below Visual Identity Agents cannot rely on the UI - User Interface of an app or webpage and ...
In this article you will find a minimal flow for the RCS channel. RCS does not support the same content as other channels, for this reason we suggest that this channel has a dedicated conversatio...
What is RCS? RCS Business Messages is a Google messaging channel, which unites the features of SMS with media resources, making everything more dynamic and agile. It can only be used by android pho...
The goal of a smart contact is to solve a customer's problem through a conversation. To do this, a variety of tools can be used, such as buttons, links, media, API integrations, and natural languag...
